24-02 - Email orders not sent between Feb 20 and Feb 23

16:45 - We have identified the affected orders and are proceeding to share these lists. We are doing our best to inform all involved customers as quickly as possible. In this communication, we will also provide information regarding the next steps.

14:45 – We are currently compiling a list of the affected orders. We are doing everything possible to provide more information regarding these orders and the options for reprocessing them as quickly as possible.

11:00 – We have identified that order emails to our suppliers were not sent between Friday, February 20, 11:00 and Monday, February 23, 17:00.

Orders submitted outside of the aforementioned period have been successfully sent to the supplier. This includes orders being sent currently.

Our team is investigating the cause of this issue and exploring options to process and ship the affected orders as soon as possible. We understand that this may cause inconvenience and are committed to resolving this quickly. We will keep you informed of our progress here.

Orders placed via an OCI link / webshop and sent via HTTP(s), SFTP, or created through an API connection are not affected by this issue.

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