Configure and test pushnotifications in the app
The Spend Cloud app sends push notifications to your device for various reasons. One important push notification you may receive is to confirm online payments. In this article, we'll explain how to set this up in the Spend Cloud app, in your device's specific settings, and how to test if it's correctly configured.
It's important to know beforehand that notifications need to be set up in two places: in the Spend Cloud app and in your device's settings.
Check the notification settings in the app
First off you check in the Spend Cloud app if the specific notifications you want to receive are enabled.
1. Open the Spend Cloud app.
2. Tap the button with three dots and lines at the bottom right.
3. Scroll down and tap on Settings.
4. Under General, tap on Notifications.
5. You'll see an overview of all notifications categorized by module. Slide the toggle to the right for all notifications you wish to receive. Once done, tap on "Back" at the top left, or exit the app.
You won't see a toggle for confirming Online Payments in the notification settings because these notifications are always enabled; you can't toggle them on or off. Below, you'll find what to check if you're not receiving notifications to confirm online payments in the app.
Check the push notification settings of your device
Apple iOS (iPhone)
1. Open the settings on your device.
2. Go to Notifications.
3. Scroll down and tap on "Spend Cloud."
4. Ensure that the toggle for Allow Notifications is switched on.
5. Under "Notification Delivery", select Immediate Delivery.
6. Under "Notifications", select your personal preferences. To be efficiently informed, we advise selecting all types of notifications, setting "Banner Style" to Persistent, and enabling sounds and badges.
7. Lastly, under "Show Previews on Lock Screen," set the option to Always to see the notification content immediately. If desired, you can also set it to When Unlocked, but we advise against setting it to Never to avoid missing notifications.
8. Ensure that a passcode is set up! If you unlock your phone without a passcode, you won't receive notifications for online payments. Read this article on the support page to learn how to set a passcode for your iPhone: https://support.apple.com/en-gb/guide/personal-safety/ipsd0a253dd5/web
Once all these settings are configured, you should receive all set push notifications on your iPhone. If you're still missing notifications, double-check the above settings. For more information, we recommend reading this article on Apple's support page: https://support.apple.com/en-gb/108781
Android
Unlike iOS, Android has various software versions, and phone manufacturers can choose their settings. Below, we've compiled settings for notifications for the most popular smartphone brands. Regardless of your device type, it's important to have a passcode set up to unlock your phone!
For most Android devices, you can consult the following article to check push notification settings: https://support.fivegoodfriends.com.au/en/articles/3514766-push-notifications-and-how-to-enable-them-android See the screenshots below for illustration.
Samsung
1. Long-press the Spend Cloud app until you see the following screen.
2. Click on the "i" icon at the top right.
3. Ensure that notifications are allowed under Notifications.
Testing push notifications
After checking the above for your device, you can test notifications in the Spend Cloud app as follows:
1. Open the Spend Cloud app.
2. Again, go to Settings via the button at the bottom right with three dots and lines.
3. Tap on "Support" and then on Diagnostics.
4. Follow the steps on the screen and then tap on Test Push Notifications. If you still don't receive anything, tap on Reconfigure push notifications.
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