Help with using the Spend Cloud
To ensure that everyone can make the best possible use of the Spend Cloud, we provide support to users where we can. This includes instructions, (comprehensive) manuals, tips, and training. In the Knowledge Base of the Spend Cloud Portal, you can directly find answers to the most common issues.
In addition to the Knowledge Base, we also offer support through our support department (also known as the helpdesk or support desk). The Support Department handles questions from application administrators for which the answer cannot be found in the Knowledge Base. These are often technical questions or questions that are specific to the organization's workflow.
Who do I contact as a regular user?
The support department is intended for application managers of the Spend Cloud. If you are a Spend Cloud user and cannot find the answers you need using the Knowledge Base, please contact the application manager within your own organization for questions.
Who do I contact as an application administrator?
In the Knowledge Base, you will find special instructions and knowledge documents for the most common application managing processes. If you cannot find the answer to your question, our support department is ready to assist you.
Support consultants are available Monday to Friday from 08:00 to 17:00.
How do I create a ticket in the Portal?
If you are an application administrator and cannot find an answer to your question, you can create a new ticket using this step-by-step guide:
- Click on 'Add Ticket' next to the search bar.
- Fill in the subject line and provide a clear description of your problem or question in the description box.
- Select the module that your issue or question relates to.
- Optionally, add a screenshot. The clearer you describe your problem or question, the better and faster we can assist you.
- Click 'Agree,' and the support department will pick up the ticket as soon as possible. They will often get back to you via email, and if necessary, they will contact you by phone.
Would you prefer direct contact with a support consultant? You can also chat in the portal or call 0800-7762284.
Related Articles
Common usage of the Spend Cloud Portal (application managers)
In the webinar below about the Spend Cloud Portal (Dutch only), we'd like to cover some basic skills to help you get started quickly. The Knowledge Base and Community offer a wealth of information, but we understand that it might be overwhelming at ...Advanced usage of the Spend Cloud portal (Application Managers)
In the webinar below about using the Spend Cloud Portal for advanced users (Dutch only), we would like to cover a range of skills that will help you get even more out of the Spend Cloud Portal. Are you already familiar with all the functionalities of ...Where can I see which version of Spend Cloud I am using?
Click on your name in the top right corner of the Spend Cloud, and then click on 'About us.' Here, you will find, among other things, the current app version of Spend Cloud. For the web version, no version number is displayed. The reason for this is ...What can you do with the Spend Cloud Portal?
From your Spend Cloud environment, you can navigate to the Spend Cloud Portal. In the portal, you will find: 1) All instructions for tasks you can perform in Spend Cloud. This is referred to as the Knowledge Base. 2) All submitted wishes for our ...Where can I see if Spend Cloud has performance issues?
Unfortunately, there are times when we can experience a system outage. Through announcements here in the portal, we keep you informed in such situations about the problem and provide an estimate of the resolution times. Why are these outages listed ...