Once the order has been sent to the supplier, you, as the buyer, can no longer modify the order. However, you can contact the purchasing department or the application administrator within your organization. With the correct permissions, they can still make certain changes, such as adjusting the general ledger account or other specific codes. For orders not placed with Albert Heijn or Jumbo, such changes are not sent to the supplier. In this case, you may need to contact the supplier directly outside of the Spend Cloud to communicate the change.

Please note! The organizational unit of a placed order can never be changed. This is because the order is created based on various settings tied to the role at the time of order creation. Changing the organizational unit is therefore no longer possible.

Submitted orders that are already being processed by the supplier can only be canceled by contacting the supplier (unless the order is from Jumbo or Albert Heijn). If receipt registration is enabled, the person designated to handle the receipt registration can mark the order as canceled. This can also be done through the Spend Cloud App.

If receipt registration is not enabled for this supplier, the order automatically receives the status "Received" when sent to the supplier. The order can then only be canceled by an application administrator or someone from the purchasing department via the "Complete" menu. The orderer cannot do this themselves; it will always need to go through an application administrator.