No money received from an ATM/Geldmaat when using a spend cloud or bunq card for withdrawal

In this article, we explain what you can do when you have tried to withdraw cash at a Geldmaat (the well-known yellow ATMs) or another type of ATM with a bunq card or a Spend Cloud Card and you have not received any cash.

Picture: a geldmaat ATM

Step 1. Check if the amount was deducted.

First, check in the Spend Cloud App whether the transaction has been completed. Wait a few minutes and look among your bookings to see if the deduction has taken place. If you are not using the Spend Cloud App contact the financial administration of your organization to ask if they can check this in your cardbook.

If the amount has not been deducted, you can try to withdraw money again. Check the Spend Cloud App to see if a reason for the declined transaction has been provided. If necessary, contact the finance department within your organization to resolve the reason for refusal. Try to perform the withdrawal again afterward.

Has the amount been deducted but you did not receive any cash? Proceed to the next step.

Step 2. Contact the bank that manages the ATM or contact Geldmaat.

Check if you can see which bank manages the ATM and contact this bank as soon as possible. Often, the bank's logo is displayed on the machine.

If the withdrawal was made at a yellow Geldmaat, you should contact Geldmaat. You can find the contact details for Geldmaat here. Always do this in consultation with your organization.

Don't walk away while you're still at the ATM; it could be about fraud with the machine where you're asked for more information over the phone.

• Related Articles

• Toolkit for the use of Spend Cloud Cards

  Useful information on how to use the Spend Cloud Cards Give employees payment freedom with a smart debit card with their own balance and stay in control. Employees make purchases easily, avoid complicated expense claim processes and have time for ...

• Requesting a new bunq card

  You can directly request one or more bunq cards from Spend Cloud if these are the cards your organization uses for payments. In this article, we explain how to do this. Please note: if you prefer to order Spend Cloud Cards instead of bunq cards, ...

• iDeal payments with Spend Cloud Cards

  With Spend Cloud Cards, you can pay using the credit card functionality in an online store. This is easy, fast, and completely safe. You often see a Mastercard logo in online stores, indicating that it is possible to pay with a Spend Cloud Card. More ...

• Why is my Spend Cloud Card being declined at the store?

  There is a small chance that the Spend Cloud Card is declined by the payment terminal at the store. The message that is usually displayed often reads: 'Card not allowed' 'Card declined' If there is no subsequent message displayed at the bottom of the ...

• Activating a bunq card

  After requesting a bunq card, you will receive a letter with the requested card within two weeks. If Spend Cloud Cards are used in your environment instead of bunq cards, read more about activating these cards here. Activating the Card You can ...