Meet our North Star – Less time spent on acquiring goods and services, more focus on what really matters

Meet our North Star – Less time spent on acquiring goods and services, more focus on what really matters

The Spend Cloud helps employees save time in obtaining the right resources.

The Spend Cloud has been developed with one clear goal: "Minimize the time employees spend obtaining goods and services to do their work." We call this principle our North Star.

Why is this so important?

Every moment employees spend managing, approving, and processing resources is a moment less spent on their core tasks. The Spend Cloud has been designed to make this process as intuitive and efficient as possible, ensuring employees have what they need without unnecessary steps.

What is it all about?
  • Time savings – The less time spent on obtaining and processing resources, the more time left for productive work.
  • Efficiency – Faster approvals, fewer manual tasks, smarter workflows.
  • Control & oversight – Finance teams maintain complete oversight and make decisions based on real-time data.

This enables us to continuously improve and speed up processes.

Why a North Star?

Employees in healthcare and education want to spend their time with people – not on forms, purchase requests, and invoice processing.

At the same time, finance teams want to retain control over spending and financial processes without getting bogged down in administrative tasks. That’s why we use a clear principle within the Spend Cloud: "Obtaining the right resources should be as simple and efficient as possible, without unnecessary steps."
Our North Star ensures we not only pursue this goal but also make it measurable and continuously improve upon it.

How do we measure time savings in the Spend Cloud?

To ensure the Spend Cloud truly saves time, we measure how much time employees spend obtaining and processing the right resources.

What exactly do we measure?
  • Invoices → Time spent per invoice in the invoice processing module.
  • Purchase orders → Time required per order within procurement workflows.
  • Expense claims → Time employees spend processing an expense claim.
  • Contract management → Time per contract registration and management.
  • Cash and card bookings → Time per cash and/or card booking.
  • General application management → Time spent managing employees, roles, rights, and other (financial) data.
How do we measure this?
We analyse interaction data within the Spend Cloud by looking at user actions such as clicks, typing, and mouse movements. This gives us an accurate picture of where users spend the most time in the process of obtaining and managing resources.

Each process improvement is based on data, so optimisations demonstrably contribute to less wasted time.

What does this mean for you as a customer?

  • We identify and optimise bottlenecks in your process.
  • You get concrete insights into where time is lost within the Spend Cloud.
  • We suggest targeted improvements and automations based on actual usage data.
How do we keep optimising the Spend Cloud?
To continuously improve the Spend Cloud, we use North Star usage data to identify process bottlenecks and eliminate them through product optimisations. This means we not only work on an optimal implementation but also continuously implement improvements.

  1. During implementation:
    Based on best practices, we implement a high-quality process with as few manual steps as possible. This ensures the Spend Cloud is optimally set up from day one, minimizing the time per successful transaction.

  2. After the feature is live
    We continue to measure and identify opportunities for optimisation. Based on usage data, we recommend additional automations that further speed up your process.

  3. Optimisation discussions:
    Our Customer Success specialists analyse your North Star data and discuss which process improvements and product optimisations will have the greatest impact. The goal? To consistently spend less time obtaining the right resources.

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