View tickets from your organization (for application managers)

For all assistance with using the Spend Cloud, application managers can contact our Support Department. A help request is converted into a support ticket, and these tickets can be managed in the Spend Cloud Portal.

My Tickets

When you're logged into the Spend Cloud Portal, you'll see the 'My Tickets' menu at the top of the page. Here, you can respond to open tickets and also view the history of previously submitted tickets that have been closed. If you couldn't find the answer to a question in the Knowledge Base, you can submit a question to our Support Department using the 'Add Ticket' button.

Team Tickets

For an administrator, it's possible to see the tickets of colleagues as well. This can be handy, for instance, if you encounter the same issue as a colleague and want to stay informed about the solution. You can select 'Team Tickets' with the filters in this case.

By default, all open tickets are shown. If nothing is open or you haven't requested access to team tickets, you won't see anything here. By choosing 'All statuses' in the second filter, you can view the ticket history within your organization.

If you want to access tickets from colleagues within your organization, you can request this from our Support Department.

• Related Articles

• Common usage of the Spend Cloud Portal (application managers)

  In the webinar below about the Spend Cloud Portal (Dutch only), we'd like to cover some basic skills to help you get started quickly. The Knowledge Base and Community offer a wealth of information, but we understand that it might be overwhelming at ...

• Advanced usage of the Spend Cloud portal (Application Managers)

  In the webinar below about using the Spend Cloud Portal for advanced users (Dutch only), we would like to cover a range of skills that will help you get even more out of the Spend Cloud Portal. Are you already familiar with all the functionalities of ...

• What can you do with the Spend Cloud Portal?

  From your Spend Cloud environment, you can navigate to the Spend Cloud Portal. In the portal, you will find: 1) All instructions for tasks you can perform in Spend Cloud. This is referred to as the Knowledge Base. 2) All submitted wishes for our ...

• Login and resetting your password

  Depending on your organization, you can log in to Spend Cloud by entering your login credentials or through Single Sign-On. Single Sign-On means that if you are already logged into your organization's environment, you can navigate directly to Spend ...

• Absence settings

  By registering your absence, for example, during a vacation, you can indicate who will take over your responsibilities while you are away. Application administrators can also set the absence of employees in the "Employees" section, especially in the ...