View tickets from your organization (for application managers)

For all assistance with using the Spend Cloud, application managers can contact our Support Department. A help request is converted into a support ticket, and these tickets can be managed in the Spend Cloud Portal.

My Tickets

When you're logged into the Spend Cloud Portal, you'll see the 'My Tickets' menu at the top of the page. Here, you can respond to open tickets and also view the history of previously submitted tickets that have been closed. If you couldn't find the answer to a question in the Knowledge Base, you can submit a question to our Support Department using the 'Add Ticket' button.

Team Tickets

For an administrator, it's possible to see the tickets of colleagues as well. This can be handy, for instance, if you encounter the same issue as a colleague and want to stay informed about the solution. You can select 'Team Tickets' with the filters in this case.

By default, all open tickets are shown. If nothing is open or you haven't requested access to team tickets, you won't see anything here. By choosing 'All statuses' in the second filter, you can view the ticket history within your organization.

If you want to access tickets from colleagues within your organization, you can request this from our Support Department.

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