Disapproved expense claims

A submitted expense claim can be disapproved by the reviewer for various reasons. The claim will then receive the status "Disapproved, awaiting correction". At that point, the claim is once again assigned to the user who originally submitted it.

When disapproving an expense claim, the reviewer provides a reason for the disapproval. A clear reason is important for the claimant, so that he or she can correct the claim according to the reviewer’s requirements.

When faced with a disapproved claim, a user has several options. To do this, the user first navigates to the "Submit claims" menu (in the web version), or in the app to the relevant claim via, for example, the dashboard.

Here, the user can

• correct the expense claim based on the reason given by the reviewer when disapproving it. Afterwards, the user can resubmit the claim. Depending on the changes made, the claim will either be sent to the same reviewer or follow a different approval route.

• delete the expense claim entirely.

An administrator cannot modify or delete an expense claim with the status "Disapproved, awaiting correction". This action always rests with the person who originally created the claim.

• Related Articles

• Where can I find my expense claims?

  In the 'Archive' menu section, accessible through Expense claim / Archive, you can view a comprehensive overview of the expense claims you've created (grouped by period). Using the selection options on the left, you can generate various reports of ...

• Exporting expense claims

  After being assessed and approved, expense claims are sent to the ‘Export’ menu item, where they can be exported. This generates an export file that is automatically sent to the financial package via a web service or that can be manually imported ...

• Progress expense claims

  In Spend Cloud, you can track the progress of expense claim assessments. You can access this menu through Expense claim / Progress. More Information about this Menu In this menu, you'll find a timeframe for each employee indicating how many days an ...

• Configuration settings for Expense claims

  In the menu section "Configuration Settings / Expense claims," you will find settings that apply to the Expense claim module. For more information about configuration settings, refer to this article. Make sure you understand what each setting does ...

• Expense Claims - Notification Emails in the Spend Cloud

  Within the Spend Cloud, different types of notification emails are sent to the relevant employees for each module. Some notification emails are purely informative, while others prompt the employee to take action. This article provides an overview of ...