Help! An error when exporting a book to Twinfield

Help! An error when exporting a book to Twinfield

Are you using the Twinfield Webservice and aren’t you able to export the Cash & Card book to Twinfield due to an error message? This can have several causes. 

The cause is often translated into an error message, which you can see in the action report. This error message is a direct response from Twinfield and can inform you why the export of the book failed. Unfortunately the error message doesn’t always clearly state what needs to be corrected in order to successfully export the book. 

In this article we have collected several error messages with the possible cause and solution.


Twinfield webservice


  1. Error Message: Invalid response from server
Possible Cause: We did not receive a (valid) response from Twinfield.
Possible Solution: Check in Twinfield if the web service is available and try to export the book again.


  1. Error Message: Line 1: Dimension description (123456) on level 1 may not be sub-analyzed.
Possible Cause: The selected dimension or general ledger account may not be sub-analyzed in Twinfield.
Possible Solution: Check the settings of the selected dimension or general ledger account and ensure that further analysis is allowed.


  1. Error Message: Line 1: General ledger account description with number 1234 requires the specification of a relation or cost center.
Possible Cause: A general ledger account was chosen for the relevant line without selecting a cost center, or the cost center is not recognized.
Possible Solution: Enter the (correct) cost center in this line of the entry, and/or ensure that the relevant cost center is active in Twinfield and available for the chosen general ledger account within the relevant administration.


  1. Error Message: Line 1: VAT description does not exist or is not yet active.
Possible Cause: The selected VAT code does not exist or is not active in Twinfield.
Possible Solution: Create or activate the VAT code in Twinfield, or make it available for the relevant administration.


  1. Error Message: The token is not validated
Possible Cause: The token may have expired.
Possible Solution: Retrieve a new access token. You can read how to do this from the Spend Cloud in this article.


  1. Error Message: Could not connect to host
Possible Cause: The token may also have expired in this case.
Possible Solution: Retrieve a new token. You can read how to do this from the Spend Cloud in this article.


  1. Error Message: Dimension ('') does not exist in administration ('')
Possible Cause: The relevant dimension is no longer available in Twinfield for the administration.
Possible Solution: Add or release the dimension in Twinfield for the relevant administration.

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