Help! An error message when exporting invoices to Twinfield

Are you using a webservice and are you unable to export an invoice to the Twinfield financial package? There can be multiple causes for this.

The cause may be translated into an error message that you can see in the export report. We get this error message back from the financial package and it indicates why it was not possible to export the invoice. Unfortunately, this error message often does not clearly indicate what needs to be done in order to get the invoice exported.

In this article we have collected a number of error messages with a possible explanation and what you can do to solve the problem.

Twinfield webservice

Error message: The token is not validated

Possible cause: The token may have expired.

Possible solution: Get a new token. In the following article in our knowledge base you will read how to do this in Spend Cloud: https://support.spend.cloud/portal/en/kb/articles/managing-access-tokens-for-connection-with-financial-package-in-spend-cloud

Error message: Could not connect to host

Possible cause: The token may also have expired when you receive this message.

Possible solution: Generate a new access token. In the following article in our knowledge base you will read how to do this in Spend Cloud: https://support.spend.cloud/portal/en/kb/articles/managing-access-tokens-for-connection-with-financial-package-in-spend-cloud

Error message: Dimensie ('') komt niet voor in administratie ('') // Dimension ('') does not exist in company ('')

Possible cause: The creditor or one of the other specifications is no longer listed in Twinfield in the administration.

Possible solution: Add or release the creditor or specification in Twinfield to the relevant administration.

Error message: Access denied: company missing in request header

Possible cause: The user who retrieved the access token does not have sufficient rights in Twinfield. Another cause could be that the wrong administration is being used.

Possible solution: Check whether the user who retrieved the access token has sufficient rights in Twinfield. We recommend retrieving the token with a user who has all rights in Twinfield, but at the very least full access to the management of master data, purchase invoices, and adding attachments/files. If necessary, retrieve a new access token. The following article explains how to do this from the Spend Cloud:https://support.spend.cloud/portal/en/kb/articles/managing-access-tokens-for-connection-with-financial-package-in-spend-cloud If the rights are sufficient, then check whether the correct administration number is being called. In the menu Application Management / General / Administrations, the field 'Number in financial package' must contain the administration number from Twinfield.