How do I replenish the balance account of the Spend Cloud cards?

How do I replenish the balance account of the Spend Cloud cards?

When working with Spend Cloud Cards, a balance account is set up. The money spent using Spend Cloud Cards is deducted from this balance account.

Viewing the balance of the balance account

In Spend Cloud, you can view the current balance in the bankbook linked to the balance account. This operates in real-time and is always up-to-date. Additionally, it's the only place where you can find the balance. To ensure that cards can continue to be used, it's important to always maintain sufficient balance in the account.




Transferring money to the balance account

To deposit money into the balance account, you need to make a bank transfer to account number NL34ADYB2017500012, payable to Adyen.

Please note! During the implementation of the Spend Cloud Cards, the account number of your main bank (such as ABN Amro or Rabobank) was provided to the implementation consultant. It's crucial to only transfer money from that account. Based on that account, the money will be added to your balance account.

If you're no longer sure which account number is linked to the balance account, contact the Support department (for application managers only). If you wish to change the account number, you can also reach out to Support.

You might receive a notification during the transfer that the name cannot be verified. You can disregard this message. It's because Adyen is not a bank and thus not included in the national verification system to cross-check IBAN with names.


Additional information about the balance account

The balance account is managed by our partner, Adyen. Adyen provides a payment platform, and the balance account doesn't have an IBAN. Unlike a bank, you won't receive annual statements. All relevant details can be found in Spend Cloud under the Cash & Card / Archive menu. If you have any questions about this, feel free to contact our Support department (for application administrators only).

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