What can you do with DIRK?

What can you do with DIRK?

In the top menu (the blue bar), you will find Ask DIRK (Digital Information Resource Knowledgebase). Ask DIRK provides access to the following:

  1. DIRK Knowledge Base: All up-to-date and verified articles regarding the Spend Cloud. We will go into more detail about the Knowledge Base in this article.
  2. DIRK Chat Help: The in-app AI assistant that provides immediate help and quick answers to your questions, reducing the need to create support tickets. To learn more, read the following article: DIRK Chat Help.
  3. DIRK Success Center: The central hub for important information and optimization tips.

First, you must log in to the Spend Cloud. More information on logging in can be found here.

By clicking the penguin icon labeled "Ask DIRK" in the blue menu bar and then selecting DIRK Knowledge Base, you will enter the DIRK environment. You will be automatically redirected to an article explaining the specific page you were working on. For example, if you were coding an invoice, you will navigate directly to the instructions on how to code an invoice.


In DIRK, you can also search for instructions yourself. Type a specific keyword into the search bar to receive immediate suggestions for related articles. Additionally, you can click on the specific module you wish to learn more about.
Notes
DIRK offers instructions for all modules available in the Spend Cloud. Please note that some modules may not be active in your specific Spend Cloud environment.

Community (Accessible to application managers only)

At the top of DIRK, next to the Knowledge Base, you will see the Community section. As an administrator, you can use this space to submit ideas and start discussions with other admins. If you are not an administrator, you can click on 'Community', but no information will be displayed.

Info
Administrators are granted access to the community upon their second login to DIRK.
In the community, you can vote on requests submitted by other application administrators. You can also post comments on these requests if you have additional insights. You are welcome to submit your own requests as well; however, please always check if the request already exists to avoid duplicates and keep the overview clear. Try to describe your request as concisely and clearly as possible, and provide a clear title so other admins immediately understand the topic.

My Tickets

While the knowledge base articles can help you find most answers, you may still require assistance. Application administrators can submit tickets to our support department. In the 'My Tickets' section, you can track the status of your submitted tickets.

Please note: If an end-user contacts our support department directly, we unfortunately cannot assist them. We will refer the user back to the internal application administrator within their own organization.

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