An error when placing an OCI-order
When an order created via an OCI (Open Catalog Interface) integration is sent to the supplier, you might encounter an error message. This error message can appear at different stages of the OCI process. You can refer to this article for details on the various phases involved in requesting and using an OCI integration. In this article, we explain what you can do if the order cannot be placed.
Most Common Error Message
You can resolve this error message by providing additional information in Spend Cloud. Some suppliers work with location codes. They link customer delivery addresses to specific codes. Based on the code you include in the order, the supplier knows where to deliver the order. Spend Cloud's application administrator needs to request the location code for the delivery address chosen in the order from the supplier and then add it to Spend Cloud. When you receive this error message, it means the location code has not yet been added for the selected delivery address in the order.
Adding a Location Code in Spend Cloud
If you have received the supplier's location code, go to Application Management / Procurement / Suppliers and open the relevant supplier by clicking on the magnifying glass icon. Scroll down to 'Location Numbers' and click on the plus icon on the right side. Here, add the delivery address in combination with the location code, as agreed with the supplier.
The order can now be sent by the buyer.
Other Error Messages
Sometimes, you may encounter different error messages. When an OCI order is sent, it is often immediately placed on the supplier's server. If you see an error message, it means the order has been rejected by this server for a specific reason. To view the message regarding this rejection, go to 'Orders' and open the order by clicking on the magnifying glass icon. Then click on 'Error report order placement.'
You might see something like this:
In many cases, the supplier can provide clarification on why the order cannot be placed. When contacting the supplier, provide them with the error message you see in this error report. Sometimes, there might be a server issue on their end, missing data in the order, or they may have made a technical change on their side. If you cannot resolve the issue with the supplier, please contact our Support department for assistance.
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