An error when placing an OCI-order

An error when placing an OCI-order

When an order created via an OCI connection is sent to the supplier, an error message may appear. This error message can appear at different stages of the OCI process. See this article for the different phases you may encounter when requesting or using an OCI connection. In this article, we explain what you can do if the order cannot be placed.  

Did you know that you can download the OCI data of your order in Spend Cloud? Search for the order number in the archive, open the order, and click on "Placement Details." You will now receive up to three files:  
ordernumber_create_order.json – This is the order file as it was sent from the webshop to Spend Cloud when created. This is also known as the PunchOut.  
ordernumber_(c)xml_order.json – This file contains the order data sent to the supplier once the order is approved in Spend Cloud.  
ordernumber_response.json – This file contains the response to the order data sent to the supplier. Here, you can see whether a confirmation was received (often indicated by "valid:true" or "http code 200 - ok") or an error message if the order could not be confirmed.  

You can send this data to the supplier when the order cannot be sent. Based on this, it can be checked whether the order was correctly submitted.  


Common Error Messages  

  1. Error: Order (ordernumber) could not be sent to the supplier. The attribute addressID of field address is not filled. Location code is required but not filled.  
    1. Cause: This error can be resolved by adding missing data in Spend Cloud. Some suppliers use location codes, linking your delivery addresses to specific codes. Based on the code included in the order, the supplier knows where to deliver it. The Spend Cloud application administrator must first request the location code for the chosen delivery address from the supplier and then add it to Spend Cloud. If you receive this error message, this has not yet been done for the selected delivery address in the order.  
    2. Solution: Add the location code in Spend Cloud.  
      1. Have you received the location code from the supplier? Go to Application Management / Procurement / Suppliers, open the relevant supplier by clicking the magnifying glass, scroll down to "Location Numbers," and click the plus sign on the right. Add the delivery address along with the location code as agreed with the supplier. After this change, the purchaser can send the order. If you have the necessary permissions as an administrator, you can also send the order on behalf of the purchaser by selecting their name in the overview.  

  1. Error: HTTP code 403 - Forbidden Access  
    1. Cause: The order confirmation is sent to the supplier, but it is rejected. The message indicates that Spend Cloud is no longer authorized to place orders at the designated location with the supplier.  
    2. Solution: Contact the supplier and ask why the order cannot be placed. If requested, provide the order confirmation. You can download this by opening the order in the archive and clicking the "Placement Details" button. You will receive the PunchOut (order from webshop to Spend Cloud), the order confirmation, and the response to the order confirmation.  

  1. Error: The order for (supplier name) cannot be sent and has therefore been given the status "To be ordered." You can find the order in the "Orders" menu.  
    1. Cause: This message sometimes appears when an OCI order is sent. In many cases, the order is placed directly on the supplier’s server. If you see this message, the supplier’s server has rejected the order for some reason. To check the error message from the server, go to "Orders," open the order by clicking the magnifying glass, and click on "Error Report Place Order."  
    2. Solution: Read the error report. If you cannot resolve the issue because it is on the webshop’s side, contact the supplier. If requested, provide the order confirmation. You can download this by opening the order in the archive and clicking "Placement Details." You will receive the PunchOut (order from webshop to Spend Cloud), the order confirmation, and the response to the order confirmation.  

  1. Error: HTTP code 401 - Not authorized
    1. Cause: The login credentials are incorrect, or the account is not authorized to access the webshop, or it is not marked as a business account.  
    2. Solution: Contact the supplier and verify whether the login credentials are correct. If not, update them via the menu: Application Management / Procurement / Suppliers. Open the supplier using the magnifying glass (view), edit the account under External Connection, and enter the correct credentials. If the credentials are correct, the account may not be authorized to place business orders—discuss this with the supplier as well.

In many cases, the supplier can clarify why the order could not be placed. When contacting the supplier, provide the error message from the error report. Sometimes, their server is down, some data is missing in the order, or they have changed a technical aspect on their end. If you and the supplier cannot resolve the issue, contact our Support department.