An error while requesting a bunq card
You might encounter an error message, "An error occurred while requesting a card'', displayed in an orange banner after filling out the bunq card request form and attempting to submit it. This article explains how to resolve this issue and successfully request a card.
In most cases, this error is caused by one of the following two reasons:
- The name on the card is no longer valid.
- A character in the description or reference on the card is not allowed by bunq.
We also offer alternative cards for bunq cards: the Spend Cloud Cards. Read here all the benefits and how to switch quickly and easily!
Name on the card is Not valid
To request a new card, you fill in the field 'Name on card'. The names available here are retrieved from the bunq system.
Sometimes, bunq makes changes to these names (often for unknown reasons). The name you chose here to request the card(s) is no longer up to date, causing the error. You can resolve this by clicking the 'Synchronize' button in the 'Card Management' menu. This action retrieves all the data again from the bunq system. After that, click the 'Request new card' button again and fill in the form once more. If the available company names are no longer suitable, contact bunq support to request changes. Once they confirm the changes, click the 'Synchronise' button again.
Visma | ProActive has no influence on the company name that can be chosen for the payment cards. Always contact bunq for any modification requests and click the 'Synchronise' button in card management when bunq has made any changes.
Allowed characters in the 'Description' field
Not all characters in the 'Description' field are accepted by bunq. Examples of rejected characters include "ë, é, è, ê," and "ï, á, ñ, ç" are also not allowed. Check if there is a character in your description that might be rejected. Remove or replace the strange character and try submitting the form again.
If you have checked the above points and still cannot request the new card(s), contact our Support department.
Related Articles
Requesting a new bunq card
You can directly request one or more bunq cards from Spend Cloud if these are the cards your organization uses for payments. In this article, we explain how to do this. Please note: if you prefer to order Spend Cloud Cards instead of bunq cards, ...Requesting a new card from the card management menu
Directly from your own Spend Cloud, you can request new payment cards. Depending on your setup, these can be Spend Cloud Cards or bunq cards. Requesting a new card To request one or more cards, navigate to Application Management / Cash & Card / Card ...Activating a bunq card
After requesting a bunq card, you will receive a letter with the requested card within two weeks. If Spend Cloud Cards are used in your environment instead of bunq cards, read more about activating these cards here. Activating the Card You can ...User manual Cash & Card - Managing bunq cards
In this guide, you will be directed to various pages within the Spend Cloud Portal. By following these steps, you will gain a comprehensive understanding of the entire process of managing bunq cards. Requesting a New bunq card Activating and linking ...An error message when requesting a bunq card
It's possible that when requesting a bunq card, you might receive an error message: 'An error occurred while requesting a card.' You'll see this message in an orange bar after you've filled out the application form and are trying to submit it. In ...