How to replace bunq cards with Spend Cloud Cards

This article helps you replace bunq cards with new Spend Cloud Cards. We’ve made the process as simple as possible so you can switch quickly and easily.

Before you start:

Make sure you have at least one active balance account with the Adyen payment platform. This is free of charge and is usually set up within 1 to 2 business days. In Spend Cloud, go to Application Management / Cash & Cards / Balance Accounts. Read here what information you need.

Without a balance account, you cannot replace the bunq cards or order Spend Cloud Cards.

Replace existing bunq cards with Spend Cloud Cards

Step 1: Go to Card Management and review the bunq cards you want to replace

In Application Management / Cash & Cards / Card Management, you’ll find your bunq cards. On the right-hand side of the screen, make the following selection:

Status: Requested, To be linked, Active, Temporarily blocked & Expired

Card Vendor: bunq

You now have an overview of all bunq cards that can be replaced with Spend Cloud Cards.

Step 2: Provide each card with the correct information

Make sure each bunq card you want to replace has an assigned reliable card owner. You can do this by editing the card: click the pencil icon.

Step 3: Select and click the ‘Migrate bunq cards’ button
Select the cards you want to replace by ticking the checkbox on the left side of each card.

Note: Some cards may not have a checkbox. This means they are not eligible for replacement, for example because they have the status “Permanently blocked.”

After selecting the correct bunq cards, click the ‘Migrate bunq cards’ button. If this button is greyed out and cannot be clicked, it means you haven’t selected any eligible bunq cards yet. In that case, go back to Step 1.

A pop-up window will now appear with the following steps:

1) Complete the information

Carefully review the details. For each card, you will see:

• The card description (this will be printed on the card)
• The reliable cardholder (the person accountable for the card)
• The delivery address (where the new card will be sent)
• The balance account (the Adyen-side account linked to the card)

Pay attention

Do you see a yellow warning box? This means some cards are missing required information.

You can still proceed, but cards with missing information will NOT be included in the replacement. If you also want to replace these cards with Spend Cloud Cards, please note the following:

Missing balance account
Each administration of a bunq card must have an active balance account at Adyen. If you haven’t created a balance account yet, you’ll need to do that first.

Missing liable card owner
Within the pop-up, click on the relevant card to immediately assign a liable card owner to it.

Click ‘Next’ in the bottom-right corner of the pop-up to continue. If the ‘Next’ button is light blue, it means none of your selected cards have all the required information. You will need to correct the card details first (see the yellow warning above).

2) Review the costs and confirm the order

You are now at Step 2: “Confirm.” This screen shows what will happen and any associated costs. Click ‘Confirm order’in the bottom-right corner. After this, you can no longer go back.

Please wait while the system processes your request. Do not close the window or click the button again. If something goes wrong, an error message will appear. You can then try to confirm the order again.

Click the “Done” button to close the pop-up window. After closing, the Card Management page will automatically refresh to show the updated status of your cards.

What happens next?

• The Spend Cloud Cards have been ordered and will be shipped to the specified address within 5 business days.
• The bunq card will be permanently blocked automatically once the corresponding Spend Cloud Card is activated.
• The new card will have a new PIN, which the user can view if they have the appropriate rights. See here for more information.
• Card limits and other settings from the bunq cards will be automatically transferred to the Spend Cloud Cards.

Need help?

• If you don’t see the “Migrate bunq cards” button, contact your organization’s application administrator; you may need additional rights. Our support team cannot grant these rights.
• If you encounter an error during the process, try again. If the problem persists, contact our support team.

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