View card information (and modify where possible)
Common error messages for failed transactions
When making a payment with a Spend Cloud Card or bunq card, the transaction may sometimes fail. If this happens, you can review the failed transaction in your account via the web version of Spend Cloud. You’ll also receive an email notification (and ...
Activating a new Spend Cloud Card as a card user
If you have received a Spend Cloud Card from your organization’s finance department, you may need to activate it yourself. Without activation, the card cannot be used. You can activate the card in the Spend Cloud App or the web version of Spend ...
Changing the PIN of your Spend Cloud Card: what to pay attention to
You can change the PIN of a Spend Cloud Card as you wish. However, there are a few important points to consider if you choose to change the PIN. The new PIN at online and offline payment terminals In the Netherlands, the vast majority of payment ...
Generate CVC
The Card Verification Code (CVC) is used to verify a Spend Cloud Card or a bunq Mastercard. When using your Spend Cloud Card or bunq Mastercard for an online payment, you may be asked for the CVC code. This adds an extra layer of security and helps ...
Change PIN
You can change the PIN code of a bunq card (recognized by the rainbow colors on the card). The PIN code of a Spend Cloud Card (recognized by the blue color) can be both viewed and changed. It is impossible to change the pincode via an ATM or ...
Popular Articles
How do I get the ISAE 3402 type 2 statement from Visma | ProActive?
The accountant will need various data for this audit. You can request our ISAE 3402 Type 2 statement by emailing privacy@proactive.nl. We usually have the latest statement available in March or April. Other data is available within the Spend Cloud ...
How can I receive XML invoices in the Spend Cloud?
The (design) objective of XML is simplicity, uniformity and usability. In order for these invoices to be read by all computers worldwide, certain rules have been laid down on how an XML invoice must be constructed. This set of standard rules ...
Hi I’m DIRK, your knowledge navigator
Hello and welcome! As of June 10th, the Spend Cloud Portal has a new name: DIRK. You might be wondering, "Who is Dirk, and why is everything named after him?" Well, we’re excited to share the story behind this change. This change was done in honour ...
July release 2020
New in Spend Cloud web Module Invoice Processing Filter on search fields 'employee' We have created a new filter setting that allows filtering based on a User's Organisational Unit (OU). For example, a user who wants to filter for an employee in the ...
Booking in other administration
When does this occur? If there are multiple financial administrations within one organization where services are shared. For example, when 2 companies (company 1 and company 2) are used within one organization, each with its own financial ...