Order a new Spend Cloud card

Order a new Spend Cloud card

You can directly order one or multiple Spend Cloud Cards from within Spend Cloud if these are the cards your organization uses or will be using for payments. In this article, we will explain how to do this.

Steps for requesting a new Spend Cloud Card

  1. To request a new card: Navigate to Application Management / Cash & Card / Card Management.
  2. At the top of the cards overview in the Card Management menu, you will find the 'Request New Card' button. Clicking on this button initiates the request for one or more cards.
  3. When requesting a new card, certain fields must be filled out, indicated by a star (*).
  4. If your organization works with both bunq cards and Spend Cloud Cards, select Spend Cloud at the top.
  5. Choose the number of cards you want to request under 'Number of Cards.' When requesting multiple cards, Spend Cloud will automatically generate a unique card number. The other details will remain the same.
  6. Then select the 'Administration' and 'Balance Account' to which the card should be linked. Depending on your Spend Cloud configuration, you may have one or more options here.
  7. Under 'Name on Card,' choose the set organizational name.
  8. Optionally, you can enter an 'Additional Feature on Card' if you want an extra characteristic printed on the card. The serial number of the cards is automatically assigned, and you can add a characteristic like a location. This characteristic will appear on all cards you are requesting at that time. The maximum character limit is 14.
  9. Under 'Recipient Information,' provide a first and last name. The cards will be sent to the organization's address, addressed to this name. This name will not appear on the card.
The delivery address of the cards is the same, as the address that is registered at the chamber of commerce. 
The delivery address can be adjusted via the Application Management / Cash & Card / Balance Accounts menu by clicking on the 'edit' button. A pop-up will show up were you can change the address. 
      10. Finally, you can specify which payment method can be used in which countries and the associated limit. The daily payment limit applies to both PIN and online transactions. These limits and allowed countries can be adjusted per card later.
Please note that the balance limit on the account is very important. Check the Spend Cloud Cards' bankbook for real-time balance information. If there isn't sufficient balance, the card won't be able to make transactions, even if a limit is set. You can find information here on how to increase this balance.

Once all required fields are filled, you can click 'Request New Card(s)' at the top. The delivery address for the cards is the same as the one registered with the Chamber of Commerce. This can be changed by going to the Balance Accounts menu via Application Management > Cash & Card > Balance Accounts. You can change the delivery address by pressing the 'edit' button behind the balance account and edit the delivery details. 



Review the request carefully, verify the delivery address for the cards, and check the costs. If everything is correct, click 'Confirm' at the top. In the overview, you can now see that one or more cards have been added with the status 'Requested' (recognized by the envelope icon).

Delivery of the cards

The time it takes for the cards to be delivered largely depends on the delivery service and its workload. Usually, this takes within five working days. If the cards have not been delivered after five working days and you want to check the status, please contact our Support department. We'll be glad to assist you in checking the order status.

Activating the card and linking it to a card book

Once the card arrives, you can activate it in Spend Cloud and link it to a card book. For more information on creating a card book, you can refer to this article: creating a (card) book. You can set different payment methods for each Spend Cloud Card. Read here how to edit the payment methods per card.

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