FAQs
How do I get the ISAE 3402 type 2 statement from Visma | ProActive?
The accountant will need various data for this audit. You can request our ISAE 3402 Type 2 statement by emailing privacy@proactive.nl. We usually have the latest statement available in March or April. Other data is available within the Spend Cloud ...
Why choose Single-Sign on?
What is SSO? With Single Sign-On, abbreviated as SSO, users log in to the Spend Cloud in a very simple and secure way, without needing a username and password. The SSO connections between different applications ensure that authentication happens ...
Where can I see which version of Spend Cloud I am using?
Click on your name in the top right corner of the Spend Cloud, and then click on 'About us.' Here, you will find, among other things, the current app version of Spend Cloud. For the web version, no version number is displayed. The reason for this is ...
Where can I see if Spend Cloud has performance issues?
Unfortunately, there are times when we can experience a system outage. Through announcements here in the portal, we keep you informed in such situations about the problem and provide an estimate of the resolution times. Why are these outages listed ...
Help with using the Spend Cloud
To ensure that everyone can make the best possible use of the Spend Cloud, we provide support to users where we can. This includes instructions, (comprehensive) manuals, tips, and training. In the Knowledge Base of the Spend Cloud Portal, you can ...
How do I erase the cookies of my browser?
It can sometimes happen that things in Spend Cloud appear differently than expected. An example of this is when certain buttons suddenly appear in English instead of Dutch. This could be caused by stored cookies. Cookies are small text files that ...
When do you use which module?
The Spend Cloud is a single software environment for all expenses: for your purchase-to-pay process and the management of smart payment cards for employees. It's an indispensable assistant that takes care of repetitive tasks, allowing employees to ...
What do I have to do when the end of the year is in sight?
As the end of the year approaches, there are several important matters we want to bring to your attention before the year-end transition. Please review the following tips and the Year-End Tips Theme Webinar. End of the Year Tips Automatic Email ...
Settings for receiving or not receiving mailings
From Visma | ProActive and from the Spend Cloud, you receive various mailings. We try to tailor these as closely as possible to your work processes as an application administrator. In this article, we would like to explain this further. Mailings for ...
Popular Articles
How can I receive XML invoices in the Spend Cloud?
The (design) objective of XML is simplicity, uniformity and usability. In order for these invoices to be read by all computers worldwide, certain rules have been laid down on how an XML invoice must be constructed. This set of standard rules ...
Hi I’m DIRK, your knowledge navigator
Hello and welcome! As of June 10th, the Spend Cloud Portal has a new name: DIRK. You might be wondering, "Who is Dirk, and why is everything named after him?" Well, we’re excited to share the story behind this change. This change was done in honour ...
July release 2020
New in Spend Cloud web Module Invoice Processing Filter on search fields 'employee' We have created a new filter setting that allows filtering based on a User's Organisational Unit (OU). For example, a user who wants to filter for an employee in the ...
Booking in other administration
When does this occur? If there are multiple financial administrations within one organization where services are shared. For example, when 2 companies (company 1 and company 2) are used within one organization, each with its own financial ...
Top menu (blue bar)
The blue bar at the top of the screen is called the 'Top menu'. By clicking on the Spend Cloud logo, you can return to the dashboard from any page. If your organisation has several sets of administrative records, you can indicate a preferred set in ...